How To Choose The Right Repair Shop

Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later.

    At the Shop

• Look for a neat, well organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
• Professionally run establishments will have a courteous, helpful staff. The service writer should be willing to answer all of your questions.
• Feel free to ask for the names of a few customers. Call them.
• All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.
• Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.
• Ask if the shop usually does your type of repair, especially if you need major work.
• Look for signs of professionalism in the customer service area: civic and community service awards, membership in the Better Business Bureau, AAA-Approved Auto Repair status, customer service awards.
• Look for evidence of qualified technicians, such as trade school diplomas, certificates of advanced course work, and ASE certifications - a national standard of technician competence.
  

  Always remember: The backbone of any shop is the competence of its technicians.

   

   

   

   

  Content Credited to: Ase.com

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