Once you choose a repair shop, start off with a minor job; if you are pleased, trust them with more complicated repairs later.
At the Shop
Look for a neat, well organized facility, with vehicles in the parking
lot equal in value to your own and modern equipment in the service
bays.
Professionally run establishments will have a courteous, helpful
staff. The service writer should be willing to answer all of your
questions.
Feel free to ask for the names of a few customers. Call them.
All policies (labor rates, guarantees, methods of payment, etc.) should be posted and/or explained to your satisfaction.
Ask if the shop customarily handles your vehicle make and model. Some facilities specialize.
Ask if the shop usually does your type of repair, especially if you need major work.
Look for signs of professionalism in the customer service area: civic
and community service awards, membership in the Better Business Bureau,
AAA-Approved Auto Repair status, customer service awards.
Look for evidence of qualified technicians, such as trade school
diplomas, certificates of advanced course work, and ASE certifications -
a national standard of technician competence.
Always remember: The backbone of any shop is the competence of its technicians.
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